FAQ/Help
Help guides
FAQ
- Basics
- What is Lend at Hodl Hodl?
- How does Lend at Hodl Hodl work?
- Why should I use Lend at Hodl Hodl?
- How do I start Lending/Borrowing?
- How much does it cost to use Lend at Hodl Hodl?
- What type of Collateral do you accept?
- How is the required collateral amount calculated?
- Are there any fiat Loans available at Lend at Hodl Hodl?
- What Cryptocurrencies are available at Lend at Hodl Hodl?
- What is the Loan-to-value (LTV) ratio, and how does it work?
- What index is used for cryptocurrency prices?
- What are the interest rates?
- What is the APR?
- What Loan durations are available?
- Can I get more than one Loan at a time?
- What happens if the price of the Collateral decreases?
- What happens if the price of the collateral increases?
- What happens if I fail to repay my Loan? What is Forced Liquidation?
- What is a Margin Call?
- How much time do I have to react to a Margin Call alert?
- Does Borrowing affect my credit score?
- Are there any Origination or Prepayment fees? What fees apply?
- What is Early Repayment and Partial Repayment?
- Security & Privacy
- How secure is Lending/Borrowing on Lend at Hodl Hodl?
- Are you holding my funds?
- What is Two-factor authentication (2FA)?
- How do I turn on Two-factor authentication for my Hodl Hodl account?
- What can I do if I lost the Two-factor authentication code generator?
- The site says my 2FA password is wrong. What should I do?
- What are Trusted Devices?
- How does the "Trusted Devices" feature work?
- Ratings and reviews
- Account & Profile
- How do I change the password?
- What should I do if I forgot my password?
- What should I do if I did not receive confirmation instructions?
- How do I change my e-mail?
- What does a block on my account mean?
- What does it mean if my account was banned?
- What does it mean if my account was deleted?
- How can I delete my account?
- Offers
- Contracts
- What does "Contract" mean?
- What is the minimum Loan amount?
- What is the maximum Loan amount?
- How do fees work?
- How is the Origination fee, Amount to be Deposited, and Amount to be Repaid calculated when a "to Borrow" Contract is created?
- How much are Bitcoin transaction fees, and who covers them?
- How do multisig escrow addresses work?
- How many confirmations does the deposing transaction require?
- Does Lend at Hodl Hodl support SegWit?
- What is the payment password?
- What's the difference between an account password and a payment password?
- How do I change my payment password?
- What does Contract Migration imply?
- What do the different Contract statuses mean?
- What are the time windows for the Platform?
- How can I cancel the Contract?
- What happens if the Contract is canceled?
- The Lender is not sending the funds, and the Bitcoin is locked in escrow. What should I do?
- How are Disputes resolved?
- What is a Payment transaction link?
- Can I change my Bitcoin address when I'm engaged in a Contract?
- Can I send Bitcoins to the escrow in multiple transactions or from different wallets?
- More useful information here