FAQ

How do I change the password?

Go to the "Account settings" page from the drop-down menu under your username, and switch to the "Change password" tab.

What should I do if I forgot my password?

On the "Sign in" page, click "Forgot your password?" and follow the instructions.

What should I do if I did not receive confirmation instructions?

On the "Sign in" page, click "Didn't receive confirmation instructions?" and follow the instructions.

How do I change my e-mail?

On the "Account settings" page, go to the "Profile" tab, there you will find a section with further instructions. Then confirm the change by clicking the link we send to your old email address.

What does a block on my account mean?

If a badge on your profile page says "Blocked", this means that you have been blocked by the Lend at Hodl Hodl administrators.

You can still access your account, but with the following limitations:

• You are unable to create new Offers and Contracts;
• Your Offers are temporarily inactive;
• You can still complete ongoing Contracts.

Our support team usually sends an email explaining the reason for the block. If you have not received any information, please contact us at [email protected]

What does it mean if my account was banned?

If you have broken the terms of service or any other rules associated with using the Platform, we reserve the right to ban your account. This implies that you would not be able to log into your account or use any of Hodl Hodl's services as long as your account remains in the banned status.

Our support team usually sends an email explaining the reason for the ban. If you have not received any information, please contact us at [email protected]

What does it mean if my account was deleted?

Your account can be deleted in the following cases, either you have deleted it at your sole discretion, or the administrators of the Platform have deleted your account for violating the terms or in accordance with the GDPR (more information is available in our Privacy Policy section). In case your account was deleted, you will not be able to restore it.

Our support team usually sends an email explaining the reason for the deletion. If you have not received any information, please contact us at [email protected]

How can I delete my account?

Go to "Account settings" in the drop-down menu under your username, scroll to the bottom of the page, and click the "cancel your account" text. Note that your account will be permanently deleted, and you will not be able to restore it.