I’m having trouble logging in. What should I do?Before logging into your account, please check that your email address is in lowercase. Sometimes, email addresses are case-sensitive, so try entering your email using only lowercase characters.
I received an error saying “Limit of registrations is exceeded for this IP address.” What should I do?This error occurs when the limit of registrations from a single IP address has been reached. To resolve this, try registering an account using a different IP address. You can do this by using a VPN or by changing your Internet connection (for example, switch from a Wi-Fi network to a mobile connection). Please note that once your account is created, you will not need to use a VPN in the future.
Can I use the Tor browser with your platform?Please note that our platform may not provide normal operation through the Tor browser in some cases. For a compatible alternative, use the Mullvad Browser, which is built by Mullvad and Tor and works well with Hodl Hodl Lend.
My 2FA isn’t working. How can I reset it?Unfortunately, we cannot reset your 2FA for security reasons. However, you can use backup codes to sign in. These codes were created when you initially set up your two-factor authentication. Each backup code is a 16-character alphanumeric string (e.g., 813536bdeb3421dc).When logging into your account, if the system asks for your 2FA code from the authentication app, you can enter one of your 6 backup codes instead. Please remember that each code can only be used once and cannot be reused.
